Return Policy

At Salubi’s HBA, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Returns

  1. Eligibility for Returns:

    • Items must be unused and in the same condition that you received them.
    • Items must be in the original packaging.
    • Items must be returned within 30 days of purchase.

  2. Non-Returnable Items:

    • Gift cards
    • Used or opened beauty products
    • Services rendered (such as hair treatments, facials, and massages)

Refunds

  1. Processing Your Refund:

    • Once we receive your item, we will inspect it and notify you that we have received your returned item.
    • We will immediately notify you of the status of your refund after inspecting the item.
    • If your return is approved, we will initiate a refund to your original method of payment. The credit will be applied within a certain number of days, depending on your card issuer’s policies.

  2. Late or Missing Refunds:

    • If you have not received a refund yet, first check your bank account again.
    • Then contact your credit card company, it may take some time before your refund is officially posted.
    • Next, contact your bank. There is often some processing time before a refund is posted.
    • If you have done all of this and you still have not received your refund, please contact us at info@salubihba.com.

Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@salubihba.com and send your item to our return address.

Shipping

  • To return your product, you should mail your product to: Salubi’s HBA, 30 Daybrook Road, SW19 3DH, United Kingdom.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Contact Us

If you have any questions about our return policy, please contact us at info@salubihba.com.